CHAPTER 7
Conflict Management and Multiple Stakeholders
In the ideal project management world, customers and senior managers make project decisions based on organizational mission, vision, and values. These decisions are clear, unambiguous, and without hidden political agenda. Your mission may be challenging, but it’s fair. Often it is.
Sometimes it isn’t. There is often variance in how different people answer, “Why do I care about this project?” If the variance is small, there are fewer opportunities for conflict. If the variance is large, conflict is more likely. People view the triple constraints differently, and conflict erupts over issues ...
