CHAPTER SIX

DEVELOPING OTHERS

I was first introduced to the idea that a workplace might be a place where a person could expect to grow personally as well as professionally almost thirty years ago, after reading the late Robert Greenleaf’s “orange pamphlet” on Servant Leadership. Greenleaf, for many years the director of Management Research at AT&T, retired in 1964 and launched a new career promoting the idea that a leader should approach his or her responsibilities with an eye toward service.

Although Greenleaf is not the first person to identify the ways in which a leader’s stance toward followers could affect followers’ lives, Greenleaf gave significant weight to the idea that true leadership carries a responsibility to think first about being ...

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