Chapter 14. Criticism Works Best When It’s Compassionate

Dale Carnegie’s How to Win Friends and Influence People was first published in 1936 and is still in print, many decades and 15 million copies later. How’s that for a best seller? One of Carnegie’s best lessons stressed the importance of making people feel important and appreciated, even when you are asking them to change what they do.

Criticism is part of working life. We all have to get it and give it, whether officially through appraisals or informally from bosses on a daily basis. However, we welcome it to varying degrees. If you think about your own experiences with receiving criticism, the times when you have taken it best were probably occasions when someone appeared to have your best ...

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