Chapter 20. Commonalities Cement Relationships

We have something in common with most everyone we meet, from secretaries to presidents of companies. Unearthing those commonalities is a very effective way of building good relationships with people at work. That goes for people you’ve known for a while, people you’ve just met, and even people you haven’t met yet but would like to get to know.

Commonalities are points of connection that broaden relationships beyond the basic information exchanges of working life. While those exchanges tend to take place on an impersonal cerebral level, finding ways to touch people where their values and experiences matter to them helps you develop a stronger personal bond. We each have parts of our background and interests ...

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