Chapter 25. Support Staff Deserve Give As Well As Take

Ever seen the workplace movie Nine to Five? Or maybe you’ve heard its catchy theme song, sung by Dolly Parton, lamenting the fact that for assistants at work it’s often “all taking and no giving.” Humorous as it is, there’s truth in that song. If you want to get the most out of support staff, you need to ensure that your relationship with them is not a selfish one. Your treatment of administrators, clerks, and assistants can prove a real career builder or buster.

Support staff are vital members of your team, whether they work directly for you or in the IT department or mail room. They are the ones who keep you on your game, remembering key dates, people, and other information. They are also ...

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