Chapter 36. E-mail Is Easy to Use and Easy to Abuse

E-mail is one of the easiest means of communication available to today’s executives. It’s also one of the trickiest.

Confused? Well, the thing about e-mail is that its handy nature makes it both easy to use without thinking—leading to misunderstandings over content—and easy to overuse, when other modes of communication might be more appropriate. It’s also a form of written communication, meaning that however informal it seems, it sticks around after you write it, making it hard to retract your words. It’s therefore worth taking time to consider how to use e-mail effectively. Not only will the quality of your communication improve, but you’ll also protect yourself from uncomfortable errors.

The ...

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