Truth 15Let Decided Decisions Stay Decided

Jane was a group manager of a team of six buyers for a large department store chain. Her team specialized in buying housewares, including linens, sheets, towels, and small appliances. Her team met every week to discuss advertised specials for upcoming weeks and any supplier issues the team needed to be aware of. One linens supplier, Patty's Linens, had been having some difficulty with product quality, and the department store was experiencing higher-than-normal returns on the product. Two weeks earlier, the supplier submitted a plan for how it would improve the quality of its product. The department store decided to keep the supplier on for three more months to evaluate its plan and give the supplier ...

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