Truth 22. Use e-mail to communicate in the fast lane—powerfully

Did you hear the one about the company CEO whose indiscreet e-mail about the company president was forwarded to the board of directors by a disgruntled executive? Or about a giant firm’s financial managers who naively thought that “delete” actually erased their e-mails about illegal accounting practices?

Such high-profile anecdotes pale in comparison to the thousands—maybe millions—of e-mails that are just poorly conceived and written and, as a result, damage countless careers and relationships. And, most people don’t even realize when it happens.

Electronic communication is how we interact with most people now. Your e-mails may be the only thing your colleagues, bosses, clients, ...

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