Truth 23. Organizational structure: Look in from the outside

Whether it's one person with a Rolodex or a group of entrepreneurs in a garage, organizations in their infancy tend to be "open" environments—free of formal policy and procedure, with process-mapping and decision making being drafted on the back of an envelope.

Then, a funny thing happens. As an organization grows, its needs change. Before you know it, formal discussions are taking place about employee manuals, job levels, who can sign for what, and who gets what office furniture.

Of most importance for an expanding organization or one facing "better, faster, and cheaper" challenges are the choices to be made about the formal structure of the organization.

The structure of an organization ...

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