September 2007
Beginner
224 pages
2h 42m
English
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Truth 43. How to negotiate with someone you hate
So, you’ve got to negotiate with this person. Now what?
You will almost certainly have to negotiate with some people who have pathological personalities. You need to figure out a way to deal with the mental cases you have to negotiate with. Medicating the other person is not an option, so what can you do?
There are three important things to keep in mind when it comes to dealing with difficult people at the negotiation table.
Replace “D” (dispositional) statements with “B” (behavioral) statements.
Label your feelings, not people.
Change your behaviors, not your feelings.
Let’s take each of these ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.