FIRST AND FOREMOST, I WANT TO THANK GEORGE KIMBALL for (once again) being the person I rely on to review each chapter as I write. This book would not have been possible without his guidance and editorial assistance.
I am grateful to Pat Welch of Chameleon Design for his wonderful illustrations. (I rely on his creativity for all of my promotional materials, too.)
I appreciate the contributions of the talented team at Berrett-Koehler. My special thanks goes to Jeevan Sivasubramaniam, who encouraged me to write about this topic, and Neal Maillet, who supported me so ably throughout the editorial process.
I am also deeply indebted to the hundreds of individuals who contributed their insights and experiences in surveys and interviews. ...