Chapter 5
Potent Communication Skills
OVERVIEW
Communication Skills
Written Communication Skills
Exercise 5.1. Practice Your Written Communication Skills
Verbal Communication Skills
Exercise 5.2. Practice Leaving a Voicemail Message
Listening Skills
Buyers’ Beliefs About Communication Skills
Great sales pros have outstanding abilities to connect with buyers (as well as with their peers and team members). This chapter will show ways in which you can improve your verbal and written skills. You’ll also see some deep teaching on the oft-ignored topic of listening skills.
Communication Skills
Just prior to writing this chapter I’d been invited to do my Secret Language of Influence program on communication skills in one of my favorite cities, San Diego. ...
