A wise teacher once told me, “Tim, with iDevices there are many shades of ‘dead.’” What this person meant is that a customer’s complaint of “My iPhone is dead” conveys practically no useful information to the technician.
Some common questions in response to the “My iDevice is dead” statement include the following:
Does your iDevice not turn on at all, or does it turn on but doesn’t do anything?
When did you last charge the iDevice?
Did any liquid get on or inside the iDevice?
How long has the device ...