CHAPTER 3: DELIVERING PRODUCTS AND SERVICES THROUGH THE USD
Products and services that are offered by the USD depend on their attributes, on the choices made in relation to service quality and on the nature of the enterprise (whether the preference is the ‘all in one USD’ or a ‘hub-and-spoke’ distributed set).
A smart classification of products and services, and the way they can be requested, helps to efficiently organise demand and delivery. In this way, it is possible to bring about an effective balance in matching specific customer demand and generic standardised service delivery.
After reading this chapter, the reader should understand the attributes of the USD (or enterprise USD products and services) from the perspective of demand and supply, ...
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