CHAPTER 15: USD MANAGEMENT AND ORGANISATION
The USD can be set up within the enterprise when all of the following elements of the USD structure are in place:
• Mission
• Vision
• Products and services to be delivered
• Focus
• Insight into customer needs
• Processes between USD and back office
• Relationship with IT
• The required skills of the employees
After reading this chapter, the reader will better understand how the USD can be organised and positioned within the enterprise. It is clear, that the final design will differ for every enterprise.
15.1 Ambition determines USD organisation
The USD vision, mission and objectives are derived from the enterprise and are dictated by the environment (market or work area), customer groups, use of technology, ...
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