CHAPTER 18: CONTRACT MANAGEMENT AND THE USD

Enterprises purchase many types of movable goods, including deliveries of everything from flowers for the boardroom, to building materials and services. This will also cover office furniture, cleaning and catering, management, maintenance and the hiring of external personnel, organisational advice, and ICT services or accountancy services. Contract management plays the leading role, though the USD has an operational role in contract management.

18.1 Purchasing and contract management

Every enterprise arranges purchasing differently. In large enterprises, there are separate purchasing departments. For example, one enterprise may have multiple ‘category’ managers with substantive knowledge of their particular ...

Get The Universal Service Desk (USD) - Implementing, Controlling and Improving Service Delivery now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.