May 2020
Intermediate to advanced
244 pages
7h 18m
English
book
The Universal Service Desk (USD) - Implementing, Controlling and Improving Service Delivery
by Léon-Paul de Rouw, Brian Johnson
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CHAPTER 24: A CASE STUDY FROM THE UK GOVERNMENT
24.1 Introduction
One of the key reforms in government was to brigade a number of government agencies (departments that were staffed and run by public servants, but were not funded by the public purse and were expected to charge other government departments for their services), under one commercial structure.
The purpose of the new organisation was to support the procurement and acquisition process of public sector organisations in the UK through policy and process guidance, and the negotiation of overarching service and provision frameworks. This was intended to improve value for money for the taxpayer, optimising the level of taxpayer’s equity directed towards the delivery of services.
The organisation ...