Chapter SixteenCustomer Service: Better Insights From Customer Feedback
Frank Buckler, Founder & CEO of SUCCESS DRIVERS, Cologne, North Rhine‐Westphalia, Germany.
In a nutshell, businesses around the world make huge mistakes in decision‐makings and they don't even know about it, but causal artificial intelligence (AI) can solve that. Through CX.AI's innovative AI technology, founder Dr Frank Buckler helps business owners improve customer experience.
‘Causal’ is Something Fundamental
‘Causal’ is a term commonly used in the academe, but it goes back to something very fundamental. Every business needs and does this every day: They try to ...
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