Chapter 2. The Feedback That Really Counts

Managers in most organizations get lots of feedback: whether you made your numbers; how you did in managing a project; whether you accomplished your annual performance goals. What you all too frequently miss is what I call the feedback that really counts—feedback about where you stand in terms of the unwritten rules governing who gets promoted to the executive level in your organization. According to the head of succession planning and management development of a well-known global financial firm, "Our executives often have great discussions about a potential leader within the company. The only problem is that the person is rarely in the room when they talk." Since most companies tend to do an extremely ...

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