Acknowledgments
I (RH) must begin with a note of gratitude to my wife, Rieky Keeris, who provided me with a happy environment and encouragement while writing this book. While not trained in user experience, she playfully engages a well-honed natural sense of design and usability with respect to such artifacts as elevators, kitchens, doors, airplanes, entertainment controls, and road signs that we encounter in our travels over the world. You might find me in a lot of different places but, if you want to find my heart, you have to look for wherever Rieky is.
I (PP) owe a debt of gratitude to my parents and my brother for all their love and encouragement. They put up with my long periods of absence from family events and visits as I worked on this ...
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