After you read this chapter, you will:
1. Have acquired an initial understanding of the concept of work roles
2. Know how to synthesize and manage work activity notes from raw contextual data
3. Be prepared to create an initial flow model from work activity notes to represent how work gets done
4. Consolidate large sets of user data using a work activity affinity diagram to identify unifying and underlying themes about work domains
We begin each process chapter with a “you are here” picture of the chapter topic in the context of the Wheel lifecycle template; see Figure 4-1. We have talked about eliciting work activity ...