Chapter 18

Wrapping up UX Evaluation


After reading this chapter, you will:

1. Understand goal-directed UX evaluation

2. Know how to select suitable UX evaluation methods

3. Understand how to be practical in your approach to UX evaluation, knowing when to be flexible about processes

18.1 Goal-directed UX evaluation

The bottom line for developing the evaluation plan is to be flexible and do what it takes to make it work. We have given you the basics; it is up to you to come up with the variations. Adapt, evolve, transform, invent, and combine methods (Dray & Siegel, 1999). For example, supplement your lab-based test with an analytical method (e.g., your own UX inspection).

18.1.1 No Such Thing as the “Best UX Evaluation Method”

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