CHAPTER 3Written Channels

In some circles, e-mail is the new snail mail. Nevertheless, universally, it remains a solid communication tool. There is much published on how important a well-written message is for first impressions. Obviously, people can’t hear your tone of voice or read your body language so your writing style is going to speak volumes. The impression that you give comes down to who you are and where your mind is, what you have to say, and your consideration of, respect for, and knowledge of the recipient.


Image 93 percent of communication comes through voice and body language; only 7 percent through written words. 50 percent of people ...

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