Communicate Effectively

Communicating with your team involves a trade-off between two mandates. On the one hand, you’re compensating for the information loss that happens when a team doesn’t work in the same physical space. On the other hand, you need to limit the amount of time the team spends on the apparatus of virtual work—sending and receiving e-mails, participating in video chats, and so on.

The general rule is to overcommunicate when you’re working remotely: Document everything, share freely, keep everyone informed. But what does this practice look like at the decision-making level? Where’s the line between sharing the right amount of context and asking your team to scroll through lengthy missives? This chapter outlines strategies for ...

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