CHAPTER 3FACE 2Nondefensive versus Defensive

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To see the effects of imbalanced, unconscious defensive thinking and behaviors, open any newspaper or turn on the TV. The Democrats blame the Republicans, and the Republicans blame the Democrats. Goldman Sachs blames a government agency for not clearly spelling out certain gray areas within the law. BP Petroleum blames its rig builders and suppliers for the offshore drilling catastrophe. Toyota blames its brake suppliers for accidents—the list goes on and on.

Defensiveness compounds any known or existing offense. Goldman Sachs outraged the nation when executives said they had no moral obligation to ...

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