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The Winning Factor by Peter Jensen

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APPENDIX BWhen All Else Fails

This section is different from the rest in that it is instructional in nature. It is a summary of a two-day program called Coaching Challenging Conversations that we offer through our company, Performance Coaching. There is an awful lot of information here, so take your time in reading it.

Confrontation occurs when we encounter resistance to a change we want a valued performer to make. But before we can even begin to look at the “how to” of having these sometimes difficult conversations, we need to confront our own reluctance or inability to do so.

What is your habitual reaction to situations of potential conflict? I can tell you mine—I run! I have avoided conflict ever since I can remember—until a few years ago, ...

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