INTRODUCTION
Like quiz show contestants, managers are constantly guessing at the right answers. Unfortunately, they often don’t know if they even have the right questions, and rarely has anyone coached them on being effective managers. No wonder they’re stressed, second-guessing their actions, and fearful for their positions.
This is especially true today, when change is rapid, frequent, and almost routine. Our businesses are in constant flux, customers are global and ever-changing, markets quickly emerge and wane, and product life cycles are shorter than ever. CEOs and owners challenge their managers to adapt to this changing environment, while expectations for a life-long career at National Widget have long disappeared (along with the pension). ...
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