C H A P T E R  T E N

Teams and Major Change: An Inevitable Combination

NO serious business leader, adviser, or scholar disputes the vital characteristics necessary for high performance in the 1990s and beyond: visionary leadership, empowered work forces, dedication to customers, total quality, continuous improvement and innovation, supplier partnering, strategic alliances, skill- and time-based competition. Each is considered critical. Yet for many companies, building and sustaining these capabilities will require a period of major change unlike any that most of them have ever experienced.

Major change is a relative notion pertaining to degree of difficulty. Whether an organization faces major change depends on the magnitude of 1) the behavioral ...

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