Chapter 5

Stage 4—Sustained Performance: Smooth Sailing

Overview and Assessment: Sustained versus Variable Performance

Thus far, we’ve explored how to lay the solid foundation to develop an aligned organization and a committed, engaged workforce. By the time you have moved from Forming through Focusing, you should begin to see the first fruits of your labors. If you’ve navigated your journey well, there is a high degree of alignment, growing commitment to the mission, the organization, and the team. The groups have moved through uninformed optimism, ...

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