The Workforce Scorecard

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THE THREE CHALLENGES OF WORKFORCE MEASUREMENT AND MANAGEMENT

THIS BOOK is based on a very simple premise. Of all the factors affecting firm performance that CEOs and senior managers can directly influence, workforce success—or the extent to which a firm can generate a workforce with the culture, mindset, competencies, and strategic behaviors needed to execute its strategy—is the both the most important and most underperforming asset in most businesses. The majority of managers know that despite proclamations that “people are our most important asset,” their organizations struggle to make this slogan a reality. In an economic environment marked by hypercompetition and international expansion, where intangible assets are increasingly the basis ...