The Workshop Book

9	CHAPTER NINE Managing difficult behaviours

How to change difficult behaviour into constructive behaviour

It is quite common to have people in your workshop with ‘difficult’ behaviours, including not participating, not listening, dominating the group, not being constructive with ideas, refusing to work collaboratively or derailing the workshop in some way that prevents the team from working collectively or prevents the objective being met.

Difficult behaviours may be driven by a dislike of workshops, challenges related to the project, feeling threatened by other members of the team or just being one of those people who is hard to work with, whether in a workshop or not. It is entirely natural for people to have concerns when it comes ...