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CHAPTER TWENTY-SIX

Positive turnaround

Use for: turning a negative situation into a positive one

People can be very emotional about projects that have gone wrong, and that can affect the confidence and motivation of a team. It is important to be sympathetic to the level of emotion that the team feel, but as a workshop leader, be careful not to get dragged into a pessimistic place along with them.

The workshop objective: to recognise what has happened and move on positively

In negative situations, there is a danger of spending too long looking at the issue, defining the problem and revelling in the negatives. If the problem owner unburdens all their troubles, the people who are listening can find themselves stuck in a similar way ...

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