Managing in the new economy requires not just change programs but a changed mindset. . . . Conversations are the way workers discover what they know, share it with their colleagues, and in the process create new knowledge for the organization. In the new economy, conversations are the most important form of work.
—Alan Webber, “What’s So New About the New Economy?”
Harvard Business Review27 28
The following two stories offer real-life examples of how leaders in very different settings are using the World Café to create ...