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The Yes/No Book by Dr. Mike Clayton

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CHAPTER 5

How to say ‘YES’

So far, much of this book has been about the need to say ‘NO’. So it may seem strange to find a chapter about how to say ‘yes’. But since you are going to say it many times in your life, and very often you are going to mean it too, it is important to learn how to say it well.

How you say ‘yes’ matters

How you say ‘yes’ matters. It will have a big impact on how people perceive you. Think about how differently you would feel, having asked me to give you some help with something that is really important to you if, on the one hand, I reply with a grudging:

‘Yeah… allright’.

Or, on the other hand, I respond with a committed:

‘Yes, I will’.

Yeah… alright’ or ‘If I must’ sound churlish. Yet, if I am going to offer you ...

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