10. The DOPE… Thinks his main job is to accomplish goals determined solely by his title and job description.
The STAR… Knows that in addition to results, a satisfied customer is more powerful and more influential in getting to the next level.
11. The DOPE… Struggles to find out how to do his job effectively in new and ambiguous situations.
The STAR… Grasps what someone successful in this role would do and acts as she would, adding in a little bit of her own uniqueness.
12. The DOPE… Waffles among many good options and gets overwhelmed when making decisions.
The STAR… Weighs all the options, makes a decision, and adapts when necessary, also recognizing ...