Facilitating Effective Mental Model Convergence: The Interplay Among the Team’s Task, Mental Model Content, Communication Flow, and Media

Sara A. McComb and Deanna M. Kennedy

When tasks are complex, a team of individuals, rather than the individuals by themselves, may be more capable of achieving a successful outcome. However, the team’s performance may in part depend on whether the members are able to come together on a cognitive level by forming shared mental models (Klimoski & Mohammed, 1994; Kraiger & Wenzel, 1997). Mental models are repositories of knowledge held in the mind of individual team members that influence behaviors and enable the team to complete its task objectives (Mathieu, Heffner, Goodwin, Salas, & Cannon-Bowers, 2000). ...

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