Also by Richard A. Swanson
Analysis for Improving Performance
Tools for Diagnosing Organizations and Documenting Workplace Expertise, Second Edition
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Named “book of the year” by the Society for Human Resource Management and the International Society for Performance Improvement, this essential, practical, and complete guide enables managers to: • Assess an organization’s real business needs and the status of its supporting systems • Document and improve work processes • Analyze necessary worker skills, knowledge, and attitudes • Specify performance requirements and evaluation standards • Produce a viable and comprehensive performance improvement ... |
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