What You’re in for When You Read This Book

If you board the wrong train it is no use running along the corridor in the other direction.

—Dietrich Bohhoeffer

This is a book about achieving intentional business change.

It’s also a book about why your company should never again charter an IT project. The two statements are opposite sides of the same coin.

In planning this book we had two alternatives. We could have taken one or more of the various business process improvement methodologies as our starting point, incorporating information technology change into them.

Or, we could have started with the current crop of IT methodologies, ...

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