ELEVEN

Leaders Make Good Decisions

DECISIONS ARE THE LIFEBLOOD of action, in organizations and for individuals. Without them, little gets done. Yet decisions can be complex, and we are never going to get everything right. Even the best-thought-out plans by the most rational and unemotional decision makers don’t always turn out perfectly. This book cannot ensure that you will win every time—no book can. But what if someone were to come to you and say:

• “It is possible to get better at decision making, and keep getting better.”

• “There are specific and identifiable places to look, ahead of time, before things turn out badly.”

• “There are specific and identifiable actions you can take, ahead of time, to significantly reduce your risk of making ...

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