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Think Big, Start Small, Move Fast: A Blueprint for Transformation from the Mayo Clinic Center for Innovation by Farrugia, Barbara Spurrier, LaRusso

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Image CHAPTER ONE Image

An Experience of Civility

I first came to Mayo Clinic in the summer of 2001 because I was wheezing doing a Prairie Home Companion show, getting on and off stage, because, as it turned out, I had sprung a leak in a mitral valve. So I came to Mayo, and it took the internist about five minutes to make the diagnosis, and the choice was fairly simple … uh, either Dr. Orsulak will operate and sew up your mitral valve, or else you will sit in a sunny corner of your kitchen and wait for God to harvest his flowers.

Right off, you may recognize ...

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