Chapter 12. After product delivery: problems and revisions
This chapter covers
- Diagnosing problems with the product after it’s delivered to the customer
- Finding remedies to product problems
- Getting and using feedback from customers
- Revising the product based on known problems and feedback
Figure 12.1 shows where we are in the data science process: revising the product after initial feedback. The previous chapter covered the delivery of a product to your customer. Once the customer begins using the product, there’s the potential for a whole new set of problems and issues to pop up. In this chapter, I discuss some of these problem types and how to deal with them, and I talk about customer feedback and revising the product based on the problems ...
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