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Think Like an Entrepreneur, Act Like a CEO by Beverly E. Jones

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25 Do’s and Don’ts of Saying “Sorry”

As we discussed in Chapter 19, people often judge you by the way you speak. If you develop annoying speech mannerisms, distracted listeners may not value your comments or perceive the full scope of your expertise. On the other hand, your personal brand is enhanced when you’re seen as someone who always seems to say the right thing.

Do you aspire to be one of those tactful, well-spoken people who are welcomed into most conversations? One way to begin to speak more gracefully is to listen carefully, so you can pick up cues from the crowd and adopt the best tone. Listening to the way other people interact enhances your sense of balance; it helps you to avoid the extremes of expressing too much or too little, ...

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