When an event happens, you first sense it through one or more of the five senses, whether that’s things you see, hear, smell, taste or touch. That sense goes into your brain. Then comes the emotional feeling that causes you to decide what that event means to you and how you react to it. Notice I said what the event means to you and not what the event just means!

Very often at the end of a talk or presentation I will ask the audience if there are any questions on what I have spoken about. Usually this results in a deadly silence. I then explain to the audience that I could take the fact there are no questions to mean that the audience didn’t like the talk and, therefore, don’t want to engage with ...

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