Thinking for a Living

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Organizational Technology for Knowledge Workers

Technology has been perhaps the single most important intervention in knowledge worker performance over the past couple of decades. The advent of personal computers, personal productivity software, personal digital assistants, mobile technologies, and other applications for the support of knowledge work has transformed it considerably. Knowledge workers can now create, share, and use information and knowledge almost anywhere and at any time. It is safe to assume that few knowledge workers would give up these capabilities.

Still, it is not necessarily safe to assume that these technologies have always enhanced knowledge worker productivity. We know that we’ve spent a lot on new technologies, ...