Chapter 11. Making Space for Service Design

Physical spaces for service design – from pop-ups to studios.

Expert comments by: Birgit Mager | Doug Powell | Greg Judelmann | Maik Medzich

  1. 11.1 Types of spaces

    1. 11.1.1 Mobile solutions: Kits, carts, and trucks

    2. 11.1.2 Temporary/remote: The pop-up

    3. 11.1.3 Temporary/in-house: The squat

    4. 11.1.4 Permanent/remote: The retreat or outpost

    5. 11.1.5 Permanent/in-house: The studio

  2. 11.2 Building the space

    1. 11.2.1 Space

    2. 11.2.2 Walls

    3. 11.2.3 Division of the space

    4. 11.2.4 Sound

    5. 11.2.5 Flexibility

    6. 11.2.6 Furnishing

    7. 11.2.7 Connections

    8. 11.2.8 Low and high tech

    9. 11.2.9 Inspiration

    10. 11.2.10 Scars

    11. 11.2.11 Lay out the process?

  3. 11.3 Space or no space?

  4. 11.4 Cases

    1. 11.4.1 Case: Sending a message in a major corporation

    2. 11.4.2 Case: Sowing the seeds of innovation and change

  1. This chapter also includes

    1. Holding the space

Why Have a Dedicated Space?

A physical space for service design teams and projects is a common aspiration. Usually after the first few workshops and small projects have been successfully completed in meeting rooms, rented workshop facilities, and normal offices, the idea of a dedicated space comes up.

The hope is that a lab, incubator, gym, or suchlike will be inspiring, will enable better work, and will serve as a clear signal to the rest of the organization or the local business community. But how should these spaces be set up? What should they contain? How should they be used? And are they really necessary – or even helpful?


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