Chapter 11. Making Space for Service Design
Physical spaces for service design – from pop-ups to studios.
Expert comments by: Birgit Mager | Doug Powell | Greg Judelmann | Maik Medzich
This chapter also includes
Why Have a Dedicated Space?
A physical space for service design teams and projects is a common aspiration. Usually after the first few workshops and small projects have been successfully completed in meeting rooms, rented workshop facilities, and normal offices, the idea of a dedicated space comes up.
The hope is that a lab, incubator, gym, or suchlike will be inspiring, will enable better work, and will serve as a clear signal to the rest of the organization or the local business community. But how should these spaces be set up? What should they contain? How should they be used? And are they really necessary – or even helpful?