Chapter One. Thinking About People
Interaction Design is a creative process focused on people. A number of well-known designers and academics have examined the commonalities across design processes as applied by various consultancies and have unrolled a distinct set of patterns that illustrate the movement of a design from conception through creation. These patterns explain the discrete steps that are taken when developing a cohesive Interaction Design solution. It is important to emphasize, however, that these steps are rarely delineated as carefully as they are described below. Instead, a designer works in a certain haze or fog—both lost within the trees but always aware, on some unconscious level, of the forest.
The process of design ...

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