Three Key Success Factors for Transforming Your Business

Appendix

Overview of the Tools

H × S = E	Hard multiplied by soft factors equals the result.
3-C-Communication: clear, consistent, comprehensive	Good change communication is clear, consistent, and comprehensive.
One-line-statement	The content of change is described in one line. The process leading to this statement is decisive.
In or out	All elements belonging to change are marked in a box, those that do not belong to change are marked outside the box, and those that need to be discussed are marked on the box frame.
Focus groups	Horizontally and vertically mixed groups (different hierarchical levels and various attitudes toward change) describe their experience of loss and formulate possible positive effects ...