Abilitiy, 72–73, 92–94
Accommodating, 103
Active influence, 24
Activist, 100
Allocation of tasks, 111
Analyze (diagnostic phase), 115–118
Appropriate leadership style, 77–79
Artino, A. A., 99
Assimilating, 102
Attentive listening, 75
Autonomy, motivation, 41
Background noise, 45
Behavioural change, 38–39
Being able and willing, 82–83
Belohnung (reward), 64
Blue-collar workers, 54–55
Bonus, 66
Bridges, W., 9
Building infrastructure, 50–51
Burning platform, 29–31
Capability, 71–72
abilitiy, 72–73, 92–94
being able and willing, 82–83
change, 99–107
change curve, 79–81
coaching and feedback, 96–98
direction, 83
emotional intelligence, 84–85
improvement measures, 94–96
knowledge and, 86–92
Kolb’s learning cycle, 101–104
mindfulness, 85
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