Time's Up!

1What Got You Here Won't Get You There … Thank Goodness!

It's true—what got you here won't get you there.

In fact, in so many instances, it's amazing that we got “here” at all.

That's because for so many, the “baggage” they've been carrying has more than weighed them down; the wonderful dreams they had when they started their firms simply have not materialized. In fact, their dreams have become nightmares.

The dreams they had of creating a business that people love to buy from, love to work for, really respect, and love to refer others to just evaporated. Not in the proverbial “puff of smoke” but in a whole lot of practices that locked them into becoming so much less than they could have been.

A business that they set up to bring them joy now brings them stress. A business they dreamed of as great for the family many times destroys the family. A business where they thought they'd love every customer has turned into one where the customer is a number and an interruption to their day as opposed to the reason for their day. A business they dreamed of where they had teams of people truly energized and connected turned into a nightmare where people have more (not less) mental pressures.

And in some businesses, that pressure of forcing people to account for every minute of their time in six‐minute units is (at last!) recognized as a source of harm, not of life. I remember well the CEO of a mental health organization commenting on the rapid increase in people coming to them from professional ...