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7. You also can query the problem from the IBM Tivoli Business Systems
Manager console by right-clicking the problem ticket and selecting Problem
Ticket -> Find as shown in Figure 15-35.
Figure 15-35 Searching for a problem ticket
Chapter 15. Automatic problem ticketing 505
8. This searches all non-closed tickets for that object. Figure 15-36 shows the
result of our search.
Figure 15-36 Problem ticket list
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9. Select the ticket from the result list and right-click to open its Properties dialog
to update the problem ticket as shown in Figure 15-37.
Figure 15-37 Problem ticket window
Chapter 15. Automatic problem ticketing 507
10.You can add a description and change any of the fields. In this example, we
closed the problem ticket and clicked OK. After filling in the authentication
dialogs, we received the confirmation message shown in Figure 15-38.
Figure 15-38 Problem ticket updated
11.With the state CLOSED, the icon beside the object is gone.
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15.5.2 Closing a problem ticket
Repeat the steps from 15.5.1, Manual problem ticket operation on page 499 to
create a problem ticket with the specifications shown in Figure 15-39.
Figure 15-39 Creating new problem ticket
In our case, this produces a confirmation that the problem ticket number is
00000009.

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